Last Updated: January 1, 2025

1. Introduction

2. Parties Involved

3. Registration and Eligibility Requirements

4. Vehicle Listing and Approval

5. Booking and Rental Period

6. Refundable Security Deposit

7. Vehicle Delivery and Return

8. Insurance and Damages

9. Booking Cancellation Policy

10. Payment Terms

11. Dispute Resolution

12. Responsibilities of Renters

13. Responsibilities of Owners

14. Limitation of Liability

15. Modification of Terms and Conditions

16. Governing Law and Jurisdiction

17. Effective Date

18. Contact Information

1. Introduction

1.1. Welcome and Scope

Welcome to Innvii Car Rental Platform (“Innvii,” “we,” “us,” or “our”).

Innvii operates as an authorized intermediary platform connecting Car Owners (“Owners”) with Renters (“Renters”) and facilitating and managing the vehicle rental process in accordance with these Terms and Conditions.

Innvii does not own the vehicles listed on the Platform. The vehicles are independently owned and listed by their respective Owners.

1.2. Binding Agreement

By accessing, registering for, or using the Innvii mobile application (“App”) or website (“Website”), the User acknowledges that they have read, understood, and agreed to be legally bound by these Terms and Conditions.

If the User does not agree to these Terms and Conditions, they must not access or use Innvii’s services.

1.3. Definition of Users

For the purposes of these Terms and Conditions:

• “Owner” means the individual or legal entity that lists and provides a vehicle for rental through the Innvii Platform.

• “Renter” means the individual who submits a rental request and rents a vehicle through the Innvii Platform.

• “User” means, collectively or individually as applicable, any Owner or Renter using the Innvii Platform.

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2. Parties Involved

2.1. Parties to the Rental Process

The vehicle rental process conducted through the Innvii Platform involves the following parties:

• Innvii Car Rental Platform (“Innvii”): An authorized intermediary platform that facilitates, coordinates, and manages the rental process between the Owner and the Renter in accordance with these Terms and Conditions.

• The Car Owner (“Owner”): The individual or legal entity that owns or is legally authorized to provide the vehicle listed for rental through the Innvii Platform.

• The Renter (“Renter”): The individual who submits a rental request through the Platform, completes the required verification process, and rents the vehicle in accordance with these Terms and Conditions.

2.2. Innvii’s Role

Innvii acts as an intermediary between the Owner and the Renter and is responsible for facilitating and organizing the rental process through the Platform.

The respective rights, obligations, and liabilities of Innvii, the Owner, and the Renter shall be governed by these Terms and Conditions and the applicable Rental Agreement.

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3. Registration and Eligibility Requirements

3.1. Acceptance of Terms

By registering for or using the Innvii Platform, whether through the Website or App, the User acknowledges that they have read, understood, and agreed to be legally bound by these Terms and Conditions.

3.2. Minimum Age Requirements

• General Users: Users of the Innvii Platform must be at least twenty-one (21) years of age.

• Renters: Any individual seeking to rent a vehicle through Innvii must be at least twenty-five (25) years of age.

3.3. Registration Information and Documentation

All Users must register using their true and accurate identity and provide valid and up-to-date information and documentation as requested by Innvii.

Renters must hold a valid driving license and provide the identification and verification documents required by Innvii according to their residency status and applicable verification requirements.

Innvii reserves the right to verify any information or documentation submitted through the Platform and may reject, suspend, or terminate an account if any information or document is found to be false, misleading, fraudulent, expired, invalid, or otherwise unacceptable for verification purposes.

3.4. Accuracy and Updating of Information

Users are responsible for ensuring that all information and documentation provided to Innvii remains accurate, complete, valid, and up to date.

The User must promptly update any information or documentation that changes or expires.

3.5. Account Responsibility

Each User is responsible for maintaining the confidentiality and security of their account credentials and for all activities conducted through their account.

Accounts may not be transferred, shared, or used by another person without Innvii’s authorization.

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4. Vehicle Listing and Approval

4.1. Vehicle Eligibility and Standards

All vehicles listed on the Innvii Platform must continuously comply with Innvii’s applicable vehicle eligibility, quality, safety, and operational requirements.

The Owner must ensure that the vehicle:

• Is in good mechanical and operational condition and suitable for rental use.

• Is legally compliant and has valid vehicle documentation.

• Is covered by a valid Comprehensive Vehicle Insurance policy throughout the period in which the vehicle is available for rental through Innvii.

• Has a working GPS tracking device, where required by Innvii’s applicable vehicle listing requirements.

4.2. Accuracy of Vehicle Information

The Owner is solely responsible for ensuring that all information provided regarding the vehicle is true, accurate, complete, and up to date, including its specifications, condition, features, mileage, insurance information, and any other information displayed or provided through the Platform.

4.3. Vehicle Photos and Updated Information

The Owner must provide recent and accurate photographs that fairly represent the vehicle’s actual condition.

The Owner must promptly update any information that changes while the vehicle remains listed on the Platform, including, without limitation:

• Current mileage (odometer reading).

• Vehicle condition.

• Features or specifications.

• Insurance or vehicle documentation.

• Any other information that may affect the Renter’s decision to submit a booking request.

The Owner shall be responsible for any discrepancy resulting from inaccurate, outdated, incomplete, or misleading information provided regarding the vehicle.

4.4. Innvii’s Verification and Listing Authority

Innvii reserves the right to inspect and verify the vehicle, its condition, photographs, documentation, insurance status, and any information provided by the Owner.

Innvii may reject, suspend, modify, temporarily deactivate, or permanently remove any vehicle listing that does not comply with Innvii’s requirements or these Terms and Conditions.

4.5. Continuing Owner Responsibility

Approval of a vehicle for listing on the Innvii Platform does not relieve the Owner of their continuing responsibility to ensure that the vehicle remains compliant with all applicable Innvii requirements throughout the period in which it is listed or rented through the Platform.

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5. Booking and Rental Period

5.1. Booking Confirmation

A rental request shall not be considered a confirmed booking until the Owner has accepted the request and the Renter has successfully completed the required payment through the Innvii Platform.

Once payment has been successfully completed, the booking shall be considered confirmed and binding in accordance with these Terms and Conditions.

5.2. Rental Period

The rental period shall commence and end on the dates and times specified in the confirmed booking and the Rental Agreement.

The Renter is responsible for carefully reviewing and selecting the correct pickup and return dates and times before confirming the booking.

Once the booking is confirmed, the agreed pickup and return dates and times may not be changed except where expressly approved and processed through Innvii in accordance with the applicable Platform procedures.

5.3. Cancellation

Any cancellation before the vehicle is delivered to the Renter shall be governed exclusively by the Booking Cancellation Policy set out in Section 9.

5.4. Owner Cancellation

If the Owner is unable to provide the vehicle for a confirmed booking, Innvii shall coordinate with the Renter and handle the booking in accordance with the applicable cancellation and refund provisions.

5.5. After Vehicle Handover

Once the vehicle has been delivered to and received by the Renter and the rental period has commenced, the Renter may not cancel the booking or reduce the agreed rental period.

If the Renter chooses to return the vehicle before the agreed return date or time, the Renter shall not be entitled to a refund for any unused portion of the rental period.

5.6. Rental Extension

Any extension is subject to:

• The Owner’s approval.

• Vehicle availability.

• Innvii’s confirmation.

• Payment of all applicable additional charges through Innvii.

The Renter has no automatic right to extend the rental period.

5.7. Failure to Return the Vehicle

Failure to return the vehicle at the agreed date and time without an approved extension may result in additional charges and any legal action available under applicable law.

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6. Security Deposit

6.1. Security Deposit Requirement

The Renter may be required to pay a refundable Security Deposit as part of the booking confirmation process.

The Security Deposit shall be temporarily held and managed by Innvii for the purpose of settling amounts that may become payable by the Renter.

6.2. Purpose of the Security Deposit

The Security Deposit may cover:

• Excess mileage charges.

• Fuel discrepancies.

• Traffic violations, fines, tolls, or penalties.

• Late return charges.

• Cleaning charges.

• Damage-related amounts.

• Any other documented amount payable by the Renter in connection with the rental.

6.3. Deductions

Innvii is authorized to deduct from the Security Deposit any documented and payable amount for which the Renter is responsible.

If the amount due exceeds the available Security Deposit, the Renter remains responsible for the outstanding balance.

6.4. Settlement and Refund

Following return and inspection of the vehicle, Innvii shall review and settle any amounts arising from the rental transaction.

The Security Deposit shall be settled within fourteen (14) days following the return of the vehicle.

Any documented amounts payable by the Renter may be deducted, and the remaining refundable balance shall be returned in accordance with Innvii’s applicable payment procedures.

6.5. Charges Identified After Settlement

Settlement or refund of the Security Deposit shall not release the Renter from liability for traffic violations, fines, damages, excess mileage, or other charges relating to the rental that are identified or officially recorded after settlement.

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7. Vehicle Delivery and Return

7.1. Delivery and Collection by Innvii

Vehicle delivery to the Renter and collection at the end of the rental period shall be handled exclusively by authorized Innvii representatives.

The Owner and Renter may not independently arrange or complete delivery or return outside Innvii’s approved procedures.

7.2. Vehicle Inspection and Documentation

At delivery and collection, Innvii may inspect and document:

• Exterior and interior condition.

• Existing visible damage.

• Odometer reading.

• Fuel level.

• Photographs or videos.

• Other information reasonably required to document the vehicle’s condition.

These records may be used by Innvii for inspection, settlement, and dispute-resolution purposes.

7.3. Delivery and Return Location

Delivery and collection shall take place at the time and location confirmed through Innvii.

Applicable delivery or collection service charges shall be displayed or communicated through Innvii.

7.4. Vehicle While in the Custody of an Innvii Representative

Where the vehicle is physically driven or transported by an authorized Innvii representative for delivery to the Renter or collection and return to the Owner, the Renter shall not be held responsible for any accident, traffic violation, or damage occurring while the vehicle is under the representative’s custody and control, unless attributable to an act of the Renter occurring before handover.

Any such incident shall be documented and handled by Innvii according to the circumstances, applicable insurance policy, and applicable law.

7.5. Transfer of Responsibility

• The Renter’s responsibility begins upon documented handover and receipt of the vehicle from Innvii’s representative.

• The Renter’s responsibility ends upon documented return and acceptance of the vehicle by Innvii’s representative, subject to liabilities arising during the rental period but identified afterward.

7.6. Cooperation During Handover

The Owner and Renter must cooperate with Innvii representatives during inspection, delivery, and collection.

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8. Insurance and Damages

8.1. Mandatory Comprehensive Insurance

All vehicles listed on the Innvii platform must be covered by a valid comprehensive motor insurance policy. The Vehicle Owner is solely responsible for obtaining and maintaining such insurance coverage, and valid comprehensive insurance is a mandatory requirement for listing and keeping a vehicle active on the platform.

8.2. Liability in the Event of an Accident

In the event of an accident, damage, or any incident requiring a claim under the vehicle’s insurance policy, the party responsible for the accident shall bear the applicable insurance deductible or excess in accordance with the terms and conditions of the insurance policy.

Innvii may, at its discretion and based on the circumstances of each case and the actual repair period, determine whether any compensation for the period during which the vehicle is unavailable due to repairs is applicable and, if so, the amount of such compensation. Any compensation for vehicle downtime shall not exceed fourteen (14) days and shall not constitute an automatic or mandatory entitlement in all cases.

8.3. Accident Reporting and Procedures

The Renter must immediately notify Innvii or the designated Innvii representative of any accident or damage and must not take any action regarding the accident or vehicle repairs without first consulting Innvii and following all required procedures and instructions necessary to preserve the vehicle’s insurance coverage.

If the Renter’s failure to comply with these procedures results in the insurer rejecting the claim or denying insurance coverage, the Renter shall be responsible for the full cost of repairs and any resulting financial liabilities.

8.4. Scope of Compensation and Liability for Accidents

In the event of an accident or damage to the vehicle, whether caused by the Renter or by an Innvii representative while the vehicle is in the representative’s custody for delivery, collection, or any other authorized operational purpose, the vehicle shall be repaired through its comprehensive insurance policy in accordance with the terms and conditions of that policy.

The party responsible for the accident shall bear the applicable insurance deductible or excess and any other direct financial obligations expressly provided for under these Terms and Conditions as a result of the accident.

The Vehicle Owner shall not be entitled to claim compensation for any actual or potential reduction in the vehicle’s market or resale value resulting from the accident or subsequent repairs.

Liability shall also not include the cost of repairing or replacing any aftermarket additions, equipment, accessories, or protective products that are not covered by the vehicle’s insurance policy, including, but not limited to, Paint Protection Film (PPF), vehicle wrapping, ceramic coating, aftermarket seat covers or upholstery, interior accessories, or any similar additions or modifications installed by the Vehicle Owner.

For the avoidance of doubt, this exclusion does not apply to original equipment, upholstery, or components supplied with the vehicle by the manufacturer and otherwise covered under the applicable insurance policy.

Financial liability arising from an accident shall be limited to the obligations expressly provided for under these Terms and Conditions and the applicable insurance policy. No party shall be entitled to claim estimated, indirect, consequential, or other compensation not expressly provided for herein.

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9. Booking Cancellation Policy

9.1. Cancellation Before Payment

Before payment and booking confirmation, the rental request may be cancelled free of charge.

9.2. Cancellation After Payment and Confirmation

Once payment has been successfully completed, the booking is confirmed and binding.

The following cancellation policy applies:

• 7 days or more before pickup: Free cancellation and full refund of the Rental Request Value.

• 3 to 6 days before pickup: 25% of the Rental Request Value shall be deducted.

• Less than 3 days but more than 24 hours before pickup: 25% shall be deducted.

• Less than 24 hours before pickup or on the scheduled pickup day: 50% shall be deducted.

9.3. Basis of Cancellation Fees

Cancellation fees shall be calculated solely on the Rental Request Value and not on the refundable Security Deposit.

9.4. Cancellation After Vehicle Pickup

Once the Renter receives the vehicle and the rental period commences, the booking cannot be cancelled.

Early return does not entitle the Renter to a refund for any unused rental period.

9.5. Vehicle Unavailability

If a confirmed booking cannot be fulfilled because of an accident, mechanical breakdown, or another legitimate circumstance preventing safe delivery, the Renter may choose:

• A full refund of amounts paid for the affected booking; or

• Transfer of the applicable rental amount toward another available vehicle, with any price difference settled accordingly.

9.6. Refund Processing

Refunds shall be processed according to Innvii’s applicable payment and settlement procedures.

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10. Payment Terms

10.1. Payments Through Innvii

All rental payments, Security Deposits, additional services, and applicable charges must be made through payment methods approved by Innvii.

Off-platform rental-related payments are prohibited.

10.2. Booking Confirmation and Payment

Owner acceptance alone does not constitute final confirmation.

The booking becomes confirmed once the required payment has been successfully completed.

10.3. Innvii’s Role in Payments

The Owner and Renter authorize Innvii to receive, hold, manage, deduct, settle, and transfer amounts relating to rental transactions, including:

• Rental payments.

• Security Deposits.

• Additional services.

• Cancellation fees.

• Excess mileage.

• Traffic fines.

• Fuel or cleaning charges.

• Damage-related amounts.

• Late-return charges.

• Other documented rental-related amounts.

10.4. Payment Processing Fees

Fees imposed by banks, payment gateways, card networks, or payment service providers may be charged separately and shall not constitute part of the Rental Request Value.

Applicable processing fees shall be disclosed during payment.

10.5. Owner Settlement

Amounts payable to the Owner shall be settled according to Innvii’s applicable procedures after accounting for applicable commissions, fees, deductions, adjustments, or other rental-related amounts.

10.6. No Cash Payments to Representatives

Innvii representatives are not authorized to collect rental payments or Security Deposits in cash.

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11. Dispute Resolution

11.1. Authorization of Innvii

By initiating, accepting, or completing a rental transaction through Innvii, the Owner and Renter expressly authorize Innvii to act as the intermediary responsible for managing, organizing, and facilitating the resolution of disputes relating to the rental transaction.

This authorization applies throughout booking, delivery, rental, return, inspection, and settlement.

11.2. Scope

Innvii may review disputes concerning:

• Vehicle condition.

• Damage or accidents.

• Excess mileage.

• Fuel discrepancies.

• Cleaning charges.

• Late returns.

• Traffic fines.

• Security Deposit deductions.

• Payments and settlements.

• Other documented financial or operational rental disputes.

11.3. Evidence and Documentation

The Owner and Renter must provide requested documents, photographs, videos, inspection records, reports, invoices, insurance assessments, or other evidence.

Innvii may rely on Platform records, handover and return documentation, representative reports, and other available evidence.

11.4. Settlement Decision

After reviewing available evidence and these Terms and Conditions, Innvii may determine the appropriate financial or operational settlement.

The Owner and Renter authorize Innvii to implement the settlement, including applicable deductions, refunds, adjustments, or transfers from funds held or managed by Innvii.

11.5. Legal Rights

Nothing in this Section prevents any party from exercising rights that cannot legally be waived or referring a dispute to competent authorities or courts where permitted or required under Egyptian law.

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12. Responsibilities of Renters

12.1. Permitted Use

The vehicle shall be used solely for lawful personal transportation.

The vehicle may not be used for:

• Ride-hailing or commercial passenger transportation.

• Racing, competitions, or speed testing.

• Towing or transporting hazardous or illegal materials.

• Unlawful activities.

• Any purpose that may invalidate insurance coverage.

12.2. Authorized Driver

Only the approved Renter may drive the vehicle unless another driver has been expressly approved through Innvii.

12.3. Care of the Vehicle

The Renter must exercise reasonable care and:

• Protect the vehicle from damage, theft, or misuse.

• Promptly report mechanical warnings, malfunctions, accidents, or damage.

• Refrain from unauthorized repairs or modifications.

12.4. Reckless Driving and Traffic Rules

The Renter must comply with all traffic laws, speed limits, road regulations, and safety requirements.

Reckless, dangerous, negligent, or improper driving is strictly prohibited, including driving in a manner that disregards traffic rules or creates an unreasonable risk of accident or damage.

Where an accident, damage, insurance loss, fine, or documented financial liability results from such conduct, the Renter shall be responsible in accordance with these Terms, applicable insurance, and applicable law.

12.5. Prohibited Conduct

The following are prohibited:

• Smoking inside the vehicle.

• Reckless or dangerous driving.

• Driving under the influence of alcohol, narcotics, or impairing substances.

• Allowing unauthorized persons to drive.

• Racing or speed testing.

• Unauthorized vehicle modifications.

• Any use prohibited by law or insurance.

12.6. Fuel

The vehicle must be returned with the same documented fuel level as at delivery.

12.7. Traffic Violations

The Renter is financially responsible for traffic violations, fines, parking charges, tolls, and penalties resulting from use of the vehicle during the rental period, including violations officially recorded after return.

12.8. Accidents

The Renter must immediately notify Innvii and comply with the procedures in Section 8.

12.9. Vehicle Return

The vehicle must be made available for collection at the agreed date, time, and location.

Retention beyond the confirmed period requires an approved extension.

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13. Responsibilities of Owners

13.1. Vehicle Readiness

The Owner must ensure the vehicle is:

• Clean and in good condition.

• Mechanically sound and safe.

• Legally compliant.

• Covered by valid Comprehensive Insurance.

• Equipped with a functioning GPS tracking device where required.

13.2. Vehicle Information

The Owner must keep all information accurate and current, including:

• Current mileage.

• Vehicle condition.

• Specifications and features.

• Insurance and documentation.

• Recent photographs accurately representing the vehicle.

13.3. Mechanical Condition

The Owner must disclose known mechanical defects or conditions affecting safety or suitability for rental.

The Owner shall be responsible for documented losses or expenses resulting from known pre-existing defects not disclosed before rental.

13.4. Cooperation With Innvii

The Owner must cooperate with Innvii regarding inspection, delivery, collection, accidents, insurance, settlements, and disputes.

13.5. Vehicle Availability

After accepting a request, the Owner must take reasonable steps to keep the vehicle available.

Any accident, breakdown, or legitimate circumstance making the vehicle unavailable must be reported to Innvii immediately.

13.6. Direct Dealings

The Owner shall not independently arrange delivery or collection with the Renter or request or receive rental-related payments outside Innvii.

Extensions, payments, settlements, and material rental changes must be coordinated through Innvii.

13.7. Legal and Insurance Compliance

The Owner is responsible for ensuring that the vehicle may lawfully be made available for rental and that all required registration, licenses, insurance, and documentation remain valid.

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14. Limitation of Liability

14.1. Innvii’s Role

Innvii operates as an intermediary platform facilitating, coordinating, and managing rental transactions between independent Owners and Renters.

Innvii does not own vehicles listed on the Platform.

14.2. Owner Responsibility

The Owner remains responsible for vehicle ownership, legal status, documentation, insurance, mechanical condition, and pre-existing defects, except where otherwise expressly provided.

14.3. Renter Responsibility

The Renter remains responsible for the use, operation, and care of the vehicle while under the Renter’s documented custody and control.

14.4. Innvii Representative Custody

Nothing in this Section excludes or overrides provisions concerning accidents, damage, or traffic violations occurring while a vehicle is under the documented custody and control of an authorized Innvii representative.

Such incidents shall be handled under Sections 7 and 8.

14.5. Events Outside Innvii’s Control

To the extent permitted by law, Innvii shall not be responsible for losses resulting solely from circumstances outside its reasonable control, including:

• Vehicle mechanical defects.

• Acts or omissions of Owners or Renters.

• Unauthorized or unlawful vehicle use.

• False information supplied by Users.

• Force majeure or actions of governmental authorities.

14.6. Third-Party Services

Innvii shall not be responsible for temporary interruptions or failures caused by third-party payment providers, telecommunications services, banking systems, mapping services, or other external providers beyond Innvii’s reasonable control.

14.7. Mandatory Liability

Nothing in these Terms shall exclude or limit liability that cannot lawfully be excluded or limited under the laws of the Arab Republic of Egypt.

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15. Modification of Terms

15.1. Right to Modify

Innvii may revise or update these Terms to reflect changes in services, operations, Platform features, legal requirements, or applicable policies.

15.2. Effective Date

Updated Terms become effective from the stated Effective Date.

Unless otherwise required by law, amendments shall apply to transactions and activities occurring on or after that date.

15.3. Notification

Material changes may be communicated through:

• The Innvii App or Website.

• Platform notifications.

• Registered email.

• Other reasonable electronic communication methods.

15.4. Acceptance

Continued use after the Effective Date constitutes acceptance of updated Terms, subject to applicable law.

Where express acceptance is required, Users may be required to accept the updated Terms before continuing to use certain services.

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16. Governing Law and Jurisdiction

16.1. Governing Law

These Terms and Conditions, use of the Innvii Platform, and rental transactions conducted through it shall be governed and interpreted in accordance with the laws of the Arab Republic of Egypt.

16.2. Jurisdiction

Subject to Section 11, disputes or legal proceedings arising from these Terms, the Platform, or rental transactions shall be subject to the jurisdiction of the competent courts of the Arab Republic of Egypt.

16.3. Dispute Resolution Before Legal Proceedings

Where reasonably possible, the Owner and Renter agree to first provide Innvii an opportunity to review and attempt to resolve rental-related disputes under Section 11.

Nothing prevents referral directly to competent authorities or courts where permitted or required by law.

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17. Effective Date

These Terms and Conditions shall become effective from the date on which the updated version is officially published by Innvii through the App, Website, or another approved Platform channel.

The applicable Effective Date shall be clearly displayed with the published version.

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18. Contact Information

For questions, notices, or inquiries relating to these Terms and Conditions or a rental transaction, Users may contact Innvii through the official contact channels provided through the Innvii Platform.

Innvii Car Rental Platform

Address: 12/38, 7th Sector, Zahraa El Maadi, Cairo, Egypt
Email: info@innvii-rent.com