At Innvii, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Innvii collects, uses, stores, shares, and protects your information when you use our website, mobile application, and related services.

By accessing or using Innvii, you acknowledge the practices described in this Privacy Policy.

1. About Innvii and Our Services

Innvii operates a digital platform that facilitates vehicle rental transactions between vehicle owners who make their vehicles available for rent and renters who wish to book and use those vehicles.

Innvii provides the technology and operational services necessary to facilitate and manage the rental process through its website, mobile application, and related services.

For further information regarding the use of the platform and the relationship between Innvii, vehicle owners, and renters, please refer to our Terms of Service.

2. Information We Collect

Depending on how you use Innvii, we may collect information including:

• Full name.

• Email address.

• Phone number.

• Profile photo.

• Date of birth.

• Country of residence.

• Residential or contact information.

• Identification and verification documents.

• Driving licence information.

• Vehicle information provided by vehicle owners.

• Booking and rental information.

• Payment and transaction information.

• Communications with Innvii.

• Device, IP address, and technical information.

• Information generated through your use of our website or application.

We only collect information reasonably necessary to provide, secure, manage, and improve our services.

3. Account and Registration Information

When you create an Innvii account, we may request certain information necessary to identify you, communicate with you, verify your account, and provide access to our services.

You are responsible for ensuring that the information and documents submitted through your account are accurate, complete, valid, and up to date.

4. Renter Information

Renters may be required to provide additional information and documentation necessary for identity verification, eligibility assessment, booking management, and vehicle rental.

Depending on the applicable verification requirements, this may include:

• Personal photograph.

• Valid driving licence.

• National identification document or passport.

• Residency information or documentation.

• Contact and residential information.

• Other documents reasonably required for verification or risk management.

The documents required may vary depending on the renter's residency status and applicable Innvii verification requirements.

5. Vehicle Owner Information

Vehicle owners may be required to provide information necessary to verify their identity and list vehicles on Innvii.

This may include:

• Identification information.

• Contact information.

• Vehicle make and model.

• Vehicle model year.

• Registration and licence information.

• Vehicle photographs.

• Vehicle specifications and condition.

• Mileage information.

• Insurance information.

• Vehicle location and availability.

• Payment or bank account information required for settlements.

Vehicle owners are responsible for keeping their vehicle and account information accurate and up to date.

6. Identity and Verification Documents

Innvii may collect and process identification documents and other verification information to:

• Verify user identity.

• Assess eligibility to use certain services.

• Prevent fraud and misuse.

• Protect vehicle owners and renters.

• Investigate disputes or incidents.

• Comply with applicable legal or regulatory requirements.

Access to verification information is restricted to authorized persons and service providers where reasonably necessary.

7. Payment Information

Payments relating to bookings and services may be processed through authorized third-party payment service providers.

Payment providers may collect and process information required to complete transactions in accordance with their own security and privacy practices.

Innvii may retain transaction-related information, such as payment status, amount, date, transaction reference, refunds, settlements, and other information necessary for accounting, customer support, dispute management, and legal compliance.

Innvii does not intentionally store complete payment card credentials where such information is processed directly by the applicable payment service provider.

8. How We Use Your Information

We may use personal information to:

• Create and manage user accounts.

• Verify users and submitted documents.

• Facilitate vehicle rental bookings.

• Process and confirm transactions.

• Coordinate vehicle delivery and return.

• Manage deposits, refunds, and settlements.

• Communicate booking and service updates.

• Provide customer support.

• Handle complaints, claims, accidents, and disputes.

• Detect and prevent fraud, misuse, and unauthorized activity.

• Maintain the safety and security of the platform.

• Improve the performance and functionality of our services.

• Send service-related communications.

• Measure and improve marketing activities where permitted.

• Comply with applicable legal obligations.

• Enforce our Terms of Service and other applicable policies.

9. Device and Technical Information

When you access Innvii through our website or mobile application, certain technical information may be collected automatically.

This may include:

• IP address.

• Device type.

• Operating system and version.

• Browser type.

• Application version.

• Language and country settings.

• Device identifiers where permitted.

• Login and activity information.

• Technical logs and diagnostic information.

We may use this information for security, fraud prevention, troubleshooting, analytics, and improving the performance of Innvii.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors interact with the website, improve performance, and, where applicable, measure advertising and marketing activities.

Some cookies are necessary for the operation and security of the website, while others may depend on your preferences or consent where required.

For more information about the cookies we use and how you can manage them, please refer to our Cookie Policy.

11. How We Share Information

Innvii does not sell or rent your personal information.

We may share information only where reasonably necessary to operate our services, including with:

• Payment service providers.

• Technology and hosting providers.

• Verification and security service providers.

• Customer support and operational service providers.

• Professional advisers where necessary.

• Vehicle owners or renters where information is required to complete or manage a booking.

• Government authorities, courts, or law-enforcement authorities where disclosure is legally required.

Service providers are expected to process information only for the purposes necessary to provide their services and subject to applicable privacy and security requirements.

12. Information Shared Between Owners and Renters

Certain information may need to be shared between a vehicle owner and renter to facilitate or manage a confirmed rental.

Innvii aims to limit such information to what is reasonably necessary for the relevant booking, rental, communication, incident, or dispute.

Users must not use another user's personal information for purposes unrelated to an Innvii transaction.

13. Communications and Platform Activity

Innvii may process communications and activity conducted through its services when reasonably necessary to:

• Provide customer support.

• Prevent fraud or misuse.

• Investigate complaints or disputes.

• Protect users and the platform.

• Verify compliance with our Terms of Service.

• Prevent attempts to bypass the platform or conduct prohibited off-platform transactions.

Such information will be handled in accordance with this Privacy Policy and applicable requirements.

14. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The retention period may vary depending on the type of information and may be affected by:

• The duration of your relationship with Innvii.

• Active or completed bookings.

• Financial and accounting requirements.

• Fraud prevention and security requirements.

• Complaints, claims, accidents, or disputes.

• Applicable legal or regulatory obligations.

Information may be retained after account closure where reasonably necessary to comply with legal obligations, resolve disputes, prevent fraud, recover amounts due, or enforce our agreements.

15. Data Security

Innvii takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

These measures may include access controls, secure communications, technical safeguards, and restrictions on access to personal information.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and should not share passwords or other account access information with others.

16. Third-Party Services

Innvii may rely on third-party providers for services such as:

• Payment processing.

• Hosting and cloud infrastructure.

• Analytics.

• Communications.

• Identity or document verification.

• Customer support.

• Security and fraud prevention.

• Advertising and marketing.

Where you interact directly with a third-party service, that provider may process information according to its own privacy policy.

Innvii is not responsible for the privacy practices of independent third-party websites or services that are not controlled by Innvii.

17. Your Privacy Rights

Subject to applicable laws and requirements, you may request to:

• Access personal information held about you.

• Correct inaccurate or incomplete information.

• Update your personal information.

• Request deletion of certain personal information.

• Withdraw consent where processing is based on consent.

• Request information about how your personal information is used.

Certain information may need to be retained despite a deletion request where required for legal, financial, security, fraud-prevention, dispute-resolution, or legitimate operational purposes.

We may request verification of your identity before processing a privacy-related request.

18. Account Deletion

You may request deletion or deactivation of your Innvii account through the available account options or by contacting Innvii.

Following an account deletion request, Innvii may retain certain information where necessary to:

• Comply with applicable laws.

• Maintain financial and transaction records.

• Prevent or investigate fraud.

• Resolve pending claims or disputes.

• Collect outstanding amounts.

• Protect the rights of Innvii or its users.

• Enforce applicable agreements.

Information that is no longer required will be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

19. Children’s Privacy

Innvii's vehicle rental services are not intended for children.

We do not knowingly allow children to create rental accounts or use services that require legal eligibility to enter into vehicle rental transactions.

If we become aware that personal information has been collected from a child in circumstances where it should not have been collected, we may take appropriate steps to remove that information.

20. Changes to This Privacy Policy

Innvii may update this Privacy Policy from time to time to reflect changes to our services, business operations, technology, legal requirements, or privacy practices.

Any updated version will be published through the Innvii website or application as appropriate.

Where a material change requires additional notice or consent under applicable requirements, Innvii may take appropriate steps to provide such notice or obtain such consent.

21. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, you may contact:

Innvii

Email: info@innvii-rent.com

Website: innvii-rent.com

Address: Zahraa Al Maadi, Cairo, Egypt