Terms Of Service

Last Updated: January 1, 2025

1. Introduction

1.1. Welcome and Scope: Welcome to Innvii Car Rental Platform ("Innvii," "we," "us," or "our"). These Terms and Conditions (the "Terms") govern the relationship between the Car Owner ("Owner"), the Renter ("Renter"), and Innvii, acting strictly as an authorized neutral intermediary.

1.2. Binding Agreement: By accessing, registering for, or using the Innvii application (App) or website (Website), you ("User") acknowledge and expressly agree to be legally bound by these Terms and Conditions. If you do not agree to the Terms, you are prohibited from accessing or using the Innvii Services.

1.3. Definition of Parties: The term "User" refers collectively to both Car Owners and Renters who utilize the Innvii platform to facilitate vehicle rental transactions.

2. Parties Involved

2.1. Contractual Parties: These Terms constitute a binding legal agreement primarily governing the relationship between the three principal parties involved in the rental transaction through the Innvii platform:

• Innvii Car Rental Platform ("Innvii"): Acts exclusively as a neutral intermediary and service provider, facilitating the connection and transaction management between the Owner and the Renter.

• The Car Owner ("Owner"): The individual or entity legally listing and providing a vehicle for rent via the Platform.

• The Renter ("Renter"): The individual who successfully reserves and rents a listed vehicle through the Platform, who must meet all eligibility criteria.

3. REGISTRATION AND ELIGIBILITY REQUIREMENTS

1.1. Acceptance of Terms: By registering for or using the Innvii platform (Website and/or App), you ("User") acknowledge and agree to be legally bound by these Terms of Service. If you do not agree to these Terms, you may not access or use the Services.

1.2. Minimum Age Requirement:

• General Eligibility: Users utilizing the Website/App must be at least twenty-one (21) years of age.

• Renter Eligibility: Individuals seeking to rent a car must be a minimum of twenty-five (25) years of age to comply with Innvii's insurance and operational standards.

1.3. Documentation and Verification:

• All Users must register under their true identity and provide a valid email address and telephone number.

• Renters must possess a valid driving license held for a minimum of one (1) year and a valid national ID or passport.

• Innvii reserves the right to verify all documentation and may suspend or terminate any account if the provided documents are found to be fraudulent or invalid.

1.4. Account Responsibility: Users are solely responsible for maintaining the confidentiality of their account credentials and are fully liable for all activities that occur under their account.

4. VEHICLE LISTING AND APPROVAL

4.1. Compliance and Standards: All vehicles submitted for listing on the Innvii platform must meet and continuously adhere to our mandatory quality and safety standards. This includes, but is not limited to, possessing comprehensive vehicle insurance coverage and maintaining good mechanical condition suitable for rental use.

4.2. Innvii's Authority: Innvii retains the absolute right to verify the condition and documentation of any listed vehicle. Innvii may, at its sole discretion, suspend, modify, or permanently remove any vehicle listing that fails to comply with the stipulated requirements, without prior notice.

4.3. Owner's Representation: The Car Owner represents and warrants that their listed vehicle is legally permitted for rental and that all information provided regarding the vehicle’s condition, mileage, and features is accurate and truthful.

5. Booking and Rental Period

5.1. Cancellation Policy: All cancellation requests submitted by the Renter are subject to the approved cancellation policy published on the Innvii Car Rental Platform, and fees and refunds shall be applied in accordance with the timeline specified in that policy. The Renter shall not be entitled to claim any additional amounts beyond what is stipulated in this policy.

5.2. Owner's Cancellation (Revised):

The Owner reserves the right to cancel the booking request prior to signing the Rental Agreement and handing over the vehicle to the Renter. If the cancellation occurs without a legitimate reason after the booking acceptance, Innvii shall only be obligated to the following:

• Refund the full amount of the rent and security deposit paid to the Renter.

• OR, based on the Renter's choice, facilitate the transfer of the paid rent amount to secure another available vehicle on the Platform, settling any difference resulting from an increase or decrease in the rental value between the two vehicles.

5.3. Platform's Termination Right: Innvii reserves the right to cancel or terminate this Agreement and the vehicle booking at any time, without prior notice, if it is determined that the Renter:

• Provided false or misleading data.

• Violated any clause of these Terms and Conditions or the Use Policy.

• Caused security or legal risks to the Owner or the Platform.

5.4. Cancellation Post-Receiving: The Renter shall not be entitled to cancel or modify the rental duration after receiving the vehicle under any circumstances. In case of breach of this clause or failure to return the vehicle by the specified deadline, the Renter shall be considered as having committed a breach of trust (misappropriation/embezzlement), and all resulting legal procedures shall be applied against them.

6. Security Deposit

6.1. Deposit Requirement: The Renter shall be required to pay a refundable Security Deposit to Innvii at the time of final booking confirmation. Innvii will temporarily hold these funds.

6.2. Coverage and Purpose: The Security Deposit is specifically intended to cover potential incidental costs arising during the rental period, including but not limited to:

• Excess mileage charges or fuel discrepancies.

• Late return penalties or outstanding traffic fines.

• Minor damages or cleaning fees (if applicable).

6.3. Settlement and Refund: The full balance of the Security Deposit shall be financially settled within fourteen (14) working days following the vehicle's safe return and final inspection. Any refundable amount remaining after the deduction of outstanding charges will be reimbursed to the Renter using the original payment method used for the booking.

7. Vehicle Delivery and Return

7.1. Exclusive Handling: The processes of vehicle delivery and final collection from the Renter shall be handled exclusively by designated Innvii representatives. The Car Owner and Renter are explicitly prohibited from conducting the handover or return process directly.

7.2. Service Guarantee: Innvii guarantees a professional level of service, ensuring that the vehicle undergoes a cleanliness check and a basic maintenance inspection at the point of delivery and collection.

7.3. Agreed Logistics: All delivery and collection services will be conducted at the agreed time and specified location as documented in the final booking confirmation, providing maximum convenience for the Renter.

8. Insurance and Damages

8.1. Mandatory Insurance Coverage: All vehicles made available for rent on the Innvii platform must be covered under a Comprehensive Vehicle Insurance policy, which is the sole responsibility of the Car Owner. Possessing such Comprehensive Insurance is a mandatory prerequisite for listing the vehicle on the Platform.

8.2. Renter’s Liability in Case of Incident: In the event of an accident, damage, or incident resulting in an insurance claim, the Renter shall be solely responsible for:

• The Insurance Deductible: Bearing the full amount of the insurance policy’s deductible as set by the insurance provider.

• Vehicle Downtime Compensation: Paying compensation to the Car Owner for the vehicle's downtime (lost rental revenue) during necessary repairs. This compensation is capped at a maximum payable period of fourteen (14) days.

8.3. Reporting and Procedure: The Renter is legally obligated to immediately inform Innvii's designated delivery representative of any accident, damage, or incident involving the vehicle. The Renter must refrain from taking any independent action (such as moving the vehicle from the scene of the incident or initiating repairs) without receiving explicit direction from an Innvii representative. Consequence of Non-Compliance: Should the Renter’s independent action result in the forfeiture of the Car Owner’s right to insurance coverage, the Renter agrees to be solely responsible for the full cost of repairing the damages and any related compensation, relieving Innvii of any resulting liability.

9. Cancellation Policy

9.1. Cancellation by the Renter (Before Vehicle Pickup) - Revised

• Free Cancellation: If the Renter cancels the booking at any time prior to completing the payment and receiving the booking confirmation, no fees shall apply.

• Cancellation Fees (Post-Confirmation): If cancellation occurs after payment and booking confirmation, the following deductions shall apply to the total rental amount:

  • More than 48 hours before the scheduled delivery: 10% deduction.

  • Less than 48 hours before delivery: 20% deduction.

  • Less than 24 hours before delivery: 30% deduction.

Note: These percentages are applied to cover Innvii's administrative and operational expenses and are not transferred to the Car Owner.

10. Payment Terms

10.1. Mandatory Platform Use: All financial transactions related to the rental process, including rental fees, security deposits, and any applicable additional charges (such as late fees or violation fines), must be processed exclusively through the Innvii platform using approved payment methods.

10.2. Role of Innvii (Intermediary): The User acknowledges and agrees that Innvii acts solely as an authorized intermediary (facilitator) for processing and transferring payments between Renters and Owners. Innvii is not a party to the rental agreement concerning the physical vehicle, but is responsible for managing the secure transfer of funds as stipulated in these Terms.

11. Dispute Resolution

11.1. Innvii's Role (Authorized Mediator): In the event of any disagreement or dispute arising between the Renter and the Car Owner related to the rental transaction, Innvii shall act as the authorized neutral mediator to facilitate a fair and equitable resolution of the issue.

11.2. Binding Decision: Both parties (Renter and Car Owner) hereby unequivocally agree to accept Innvii's final decision regarding the dispute as binding and conclusive, without the right to object or challenge the mediated resolution in any other forum, provided the decision adheres to these Terms of Service.

11.3. Documentation: Parties agree to provide Innvii with all necessary documentation, evidence, and factual information requested by the mediator to ensure an informed resolution process.

12. Responsibilities of Renters

12.1. Permitted Use: The Renter covenants to use the vehicle exclusively for lawful and personal transportation purposes. Commercial use (e.g., ride-sharing services like Uber/Careem), competitive use, or transporting hazardous materials is strictly prohibited.

12.2. Condition and Fuel: The Renter is obligated to:

• Return the vehicle in the same clean and functional condition it was received at handover.

• Ensure the vehicle is returned with the same fuel level as documented at the time of delivery. Any fuel deficit will be charged against the Security Deposit.

12.3. Prohibited Actions: The following actions are strictly prohibited and may lead to immediate termination of the contract and imposition of penalties:

• Smoking inside the vehicle.

• Reckless driving or misuse that violates local traffic laws.

• Making unauthorized modifications or additions to the vehicle.

12.4. Financial Liability: The Renter shall bear sole financial responsibility for all fines, traffic violations, parking tickets, tolls, or other monetary penalties incurred during the entire rental period. These charges will be deducted from the Security Deposit or billed directly to the Renter.

13 . Responsibilities of Owners

13.1. Vehicle Readiness and Standards: The Car Owner is obligated to ensure that the listed vehicle is delivered for rental in optimal condition, specifically that it is:

• Clean and well-maintained, ensuring passenger comfort and safety.

• Fully covered under the mandatory Comprehensive Vehicle Insurance policy.

• Mechanically sound and legally compliant with all local regulations.

13.2. Cooperation with Innvii: The Owner must fully cooperate with Innvii's inspection, delivery, and retrieval teams to facilitate smooth and timely handover processes to and from the Renter.

13.3. Prompt Reporting: The Owner must promptly report to Innvii any known or suspected mechanical failure, legal impediment (such as liens or impoundment threats), or any issue that may affect the vehicle's fitness for rent or the safety of the Renter.

14. Limitation of Liability

14.1. Intermediary Role Confirmation: The User acknowledges and expressly agrees that Innvii operates strictly as an online platform facilitating transactions between independent Car Owners and Renters. Innvii is not a party to the physical rental contract and holds no ownership interest in the vehicles listed.

14.2. Exclusion of Liability: To the maximum extent permitted by applicable law, Innvii shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages, including but not limited to, damages for personal injury, property damage, accidents, or disputes arising from:

• The use or misuse of any vehicle listed on the platform.

• Any mechanical failure or inherent defect in the vehicle.

• Any disagreement or dispute between the Renter and the Owner, beyond its role as a neutral mediator as stipulated in Section 11.

14.3. Sole Responsibility: The Car Owner and the Renter bear sole responsibility for any damages or liabilities arising directly from the use, operation, or condition of the rented vehicle.

15. Modification of Terms

15.1. Right to Modify: Innvii reserves the exclusive right to revise, update, or modify these Terms of Service at any time and at its sole discretion.

15.2. Effective Date: The "Effective Date" noted below shall be the only officially recognized date of any modification or amendment.

15.3. User Notification: Users will be duly notified of any material changes to these Terms via notice within the Innvii App and/or through a notification sent to the registered email address. Continued use of the platform after the updated Effective Date constitutes the User's binding acceptance of the revised Terms.

16: GOVERNING LAW AND JURISDICTION

16.1. Governing Law: These Terms of Service and any dispute, claim, or controversy arising out of or in connection with these Terms, including their interpretation, validity, termination, or performance, shall be governed by and construed in accordance with the Laws of the Arab Republic of Egypt, without regard to its conflict of law principles.

16.2. Jurisdiction: The User and Innvii hereby irrevocably agree that the Competent Courts in the Arab Republic of Egypt shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. The parties waive any objection to the venue of any such proceedings in such courts.

17. Effective Date

These Terms were last amended on January 1, 2025

18. Contact Information

Address: 12/38, 7th Sector, Zahraa El Maadi, Cairo, Egypt
Email: info@innvii-rent.com